Refund & Cancellation Policy

1. Plans and billing

• Houscade offers a Free plan, and paid plans (Studio ₹999/month, Studio Pro ₹2,999/month) billed in advance in Indian Rupees.
• Paid plans start with a 14-day free trial. You are not charged until the trial ends.
• Payments are processed by Razorpay. Prices are exclusive of GST where applicable; GST is shown at checkout once registered.

2. Cancelling

• You can cancel anytime — from your account, or by messaging us on WhatsApp (+91 96334 13343) or support@houscade.in.
• When you cancel, you keep full access until the end of the period you've already paid for. You are not charged again.
• Cancelling does not delete your data. You can export it, keep using the Free plan, or delete your account entirely from Settings.

3. Refunds

• First payment guarantee: if Houscade isn't right for you, tell us within 7 days of your first charge and we'll refund it in full — no questions, no forms.
• After that, payments for a billing period already started are non-refundable; cancellation stops future charges instead.
• If we materially fail to provide the service (extended outage caused by us), we will refund or credit the affected period on request.
• Duplicate or erroneous charges are always refunded in full.

4. How refunds are paid

Approved refunds go back to the original payment method via Razorpay, typically within 5–7 working days of approval (bank timelines may vary).

5. How to request one

Message us on WhatsApp at +91 96334 13343, or email support@houscade.in from your account email with your studio name. We respond to refund requests within 2 working days.

6. Related policies

See also our Terms of Service and Privacy Policy.